FAQ

BOOK MY HOTEL APARTMENT ONLINE

How can I find out the cities in which Victoria Garden Apartments Hotels are located?

We are located in Bordeaux in the city center, in Pau halfway between the city center and the highway exit and in La Ciotat in the Baie des Anges, a stone’s throw from the beach.

How to know the availability of an Appart’hôtel Victoria Garden ?

How do I make my reservation from the Victoria Garden website?

As soon as you feel like it, 24/7, you can make a reservation on the website www.victoriagarden.com.

Nothing could be simpler: click on Reserve in the top right corner of your screen. On the form, choose the city of your dreams, the dates of your stay and the number of people lucky enough to accompany you. Click on Search and let’s go!

A choice will be proposed to you with necessarily an offer which will be adapted to you: you are looking for the best rate, it is here!

Choose the offer that suits you, fill in your personal data with particular attention to your email address.

To guarantee the reservation or to pay directly online (according to the offers), your credit card number will be asked.

As soon as your side confirms your reservation. You will receive a confirmation email, and we are getting ready to welcome you !!

How can I be sure that my reservation is taken into account ?

As soon as you validate on your side with your credit card number, your reservation is confirmed. You will receive a confirmation e-mail, and we are getting ready to welcome you !

Why didn’t I receive a confirmation email after my reservation on the Victoria Garden website ?

Our prices on this website are the best on the market, they are always expressed per apartment and per night. Tourist taxes will always be paid on the spot.

We assure you very attractive offers on our site so that everyone will find what they are looking for. Attention, an attractive price offer can also generate specific sales conditions for these offers: be careful!

You can also, if you really like reading, consult our General Terms and Conditions of Sale in the section of the same name, at the very bottom of the home page.

How do I change or cancel my Appart’hôtel reservation from the Victoria Garden website?

If your plans have changed, and you wish to modify your reservation, go to the reservation module and click on Modify the reservation. All you have to do is enter your email address and the PIN code provided on the reservation confirmation email: readjust your stay according to your new plans!

If finally your plan is completely cancelled, then if you were wise and chose a flexible offer, it’s simple, same process as for the modification but in this case opt for cancellation.

If you have played by taking a non-cancellable and non-refundable offer, it’s lost. Optimize your purchase, come anyway !!!

Is it possible to modify my reservation made online by calling the residence directly?

Of course, by booking from our website www.victoriagarden.com, it is as if you were booking by calling us at the reception: no intermediary so it is very easy to modulate your stays according to your changes of schedule. By phone, email or from our website, all solutions are possible! Of course as long as the chosen offer allows modification or cancellation!

Until what time can I make a reservation on the Victoria Garden website?

For a last-minute reservation, an appointment that takes a long time or a nice afternoon that goes on into the evening, we advise you to make the reservation before the closing of the reception, which differs from one residence to another. Let’s say that before 6:00 p.m. it’s good to be able to prepare your arrival as well as possible!

Now if you are more the type to anticipate, at least to plan the day before for the next day, it’s perfect: you can make your reservation from our website www.victoriagarden.com at any time of the day or night.

How many nights can I book?

It depends on the offers: Some are set up with maximum stay durations. As a general rule, you will be able to book without limitation up to 7 consecutive days. Beyond that, we advise you to call our super commercial reception staff who will be happy to propose you the best offer for your needs! You will find contact details and opening hours in the pages of each residence.

How many apartments can I reserve?

You can reserve up to 3 apartments per booking. You can make several reservations. If they are all under the same name, we will understand that you are all together!

Now, if it’s just a bus that arrives, we advise you to call the residence directly to benefit from adapted rates.

Am I obliged to use my credit card to make my Appart’Hôtel reservation?

Yes, a valid credit card is required to guarantee the reservation.

For flexible bookings, the amount of the reservation is not debited from your account. You will only be asked for payment upon arrival at the residence.

For reservations with more restrictive conditions, such as non-cancellable / non-refundable reservations, a prepayment is made at the time of booking and therefore your card will be debited for the full amount of your purchase. Vigilance is therefore required when you choose your rate on the conditions of sale linked to the chosen offer.

Will my credit card be debited as soon as I make a reservation?

If you have chosen an offer with specific terms and conditions specifying a debit when you make a reservation, then yes, your credit card will be debited for the amount of your reservation. Tourist taxes and other little extras to please you will be paid on site.

In the case of a flexible reservation, the payment of the rest will be made on site at the residence.

Does the Victoria Garden site guarantee a secure use of my bank details?

Our site www.victoriagarden.com is secured by a process of encryption of banking data.

We are committed to guaranteeing the security and confidentiality of your bank data and all your personal data entered in our various forms.

MY STAY AT THE VICTORIA GARDEN APARTHOTEL

Can I arrive outside of opening hours?

There is no obligation to arrive during reception opening hours: It’s a pity you won’t see our charming receptionists, but freedom prevails!!! If you think about it, a little phone call at the reception during the afternoon of your arrival, and we will explain you our simple and secure procedure. If you are very busy and can’t manage to call us, don’t worry, we will. An email, a call, an SMS, we will manage to reach you whatever happens to give you the access codes …

Can I pay for my stay with vacation vouchers?

Yes, we take ANCV. Just make sure you choose a flexible offer with payment on the spot at the reception.

What are the accepted means of payment?

The following credit cards are accepted: Visa, Mastercard and American Express.

We also take cash payments (with a bank credit card guarantee), ANCV.

Checks and bank transfers are possible within the framework of a payment made by a company subject to prior validation by the management.

How often is my apartment cleaned?

The frequency of cleaning your apartment depends on the length of your stay. Please note that the end of stay cleaning fee is included in the price.

For stays of less than 7 days, a daily cleaning is made with the bed redone and the change of towels according to the wishes of the customers: It is good for the planet to limit these changes…

For stays longer than 7 days, a weekly cleaning is provided during which all linen is changed and the apartment is completely cleaned (except the kitchenette). If you would like to take advantage of extra cleaning, please let us know. We can provide a cleaning service on request.

In times of health crisis, it is important to limit interactions between people and therefore employees do not enter occupied apartments. If you need clean linens, a vacuum or broom, do not hesitate to come and ask us at the reception.

What services are available in my Appart’hôtel?

The services are different in each of our Victoria Gardens because our clients are different and so are their needs. You will find the services of the residence of your dreams on the presentation page.

Are pets allowed in my Appart’hôtel?

What, coming without Snowy? Impossible! Pets are welcome at Victoria Garden. A small supplement will be asked for.

What are the breakfast times of my Appart’hôtel?

The breakfast schedules and offers are different in each of our residences because our clients are different and their breakfast preferences are also different. You will find the details of the breakfast in your favorite Victoria Garden on the presentation page.

What are the arrival and departure times of my Appart’hotel?

Because each Victoria Garden adapts to its customers, our arrival and departure times vary.

You will find all of this information very precisely on the page of your residence.

There is no obligation to arrive during reception opening hours: It’s a pity you won’t see our charming receptionists, but freedom prevails !!! If you think about it, a little phone call at the reception during the afternoon of your arrival, and we will explain you our simple and secure procedure. If you are very busy and can’t manage to call us, don’t worry, we’ll do it, an email, a call, an SMS, we’ll manage to reach you no matter what happens to give you the access codes…

What are the opening hours of the reception of my residence?

Because each Victoria Garden adapts to its clients, our reception opening hours vary from one residence to another.

You will find all this information on the page of your residence.